HPE's networking boss says AI will handle all trouble tickets without humans in two years

HPE is extending its AI-powered networking automation across its hybrid cloud portfolio. That news came from Rami Rahim, formerly CEO of Juniper Networks and now president and general manager of HPE's networking business, whom The Register met last week when he visited Australia. Rahim champions what HPE calls "self-driving networks" – AI-assisted monitoring and automated remediation, part of the broader field known as AIOps. The networking boss thinks AIOps will mean human network administrators soon won't need to work on any trouble tickets. "I think we're now at probably around 70 to 80 percent of all tickets don't require human intervention," Rahim said. "Within two to three years, we'll have no issues that require humans." He allows that hardware swaps will be the exception to that rule, but even for that job he thinks skilled network administrators shouldn't be involved. "The technology should, without your knowledge, order a new part. …