Capita set to miss legal deadline on 93,000 civil servants' pension fixes, claims union

Capita is set to leave 93,000 pension cases waiting for legally required corrections after its disastrous takeover of the Civil Service Pension Scheme (CSPS), according to the UK’s largest civil service union. The outsourcing biz took over the scheme in December 2025, offering its 1.7 million members a glitchy online portal and a service that has buckled under demand. Thousands have since had trouble receiving payments and or getting their details updated. In a statement, the PCS union - which has around 170,000 members - said the Cabinet Office had confirmed it would miss the March 2027 deadline for cases arising from the McCloud judgment, which found that changes to public service pension schemes unlawfully discriminated against younger members. The ruling required the government to review and, where necessary, correct pension benefits for the affected period. Around 73,000 retired or deceased members and 20,000 deferred members are still waiting, the union said. …